Communication and juggling, what do they have in common?

December 28, 2011

Lots of balls?

Seriously though, as you can see from my last post (which was a long time coming!) there are more then a few things going on that I’m trying to make progress on.

  • Support of existing customers install and tuning
  • Meeting current orders in a reasonable period of time
  • Pre-sale support/Q&A
  • Tuning local and remote installs
  • Developing new products/innovation
  • VW Drag Racing program

Now that I wrote it down, I think that’s more then what it has seemed!! Each of those things requires some head space, and there are things that ALL of you can do to help me out:

  • Include history in your emails
  • When calling leave messages including call back numbers/email
  • Text messaging – include your name/contact info especially if you are a new customer or someone whom I don’t talk to regularly
  • Be patient – I get lots of calls, and when I do have free time at home it’s not always easy to call back due to ambient noise level (parents will understand that one!)

As always don’t hesitate to contact us, we will try to be as accommodating as possible. However, going a short way to help us help you, it will make information turns much quicker.

Again, thanks to all of our existing and future customers for their interest in KPTuned!

Paul Kiernan
610-248-6490 (cell/txt/pic msg)

Has it really been that long??

December 18, 2011

I’ve been busy but never *this* busy! It’s been awhile since I’ve updated to the site so over the next few weeks look for some page updates and some new content.

Current shipping time on MS ECU’s is 3-4wk for new orders. Custom harnesses are on indefinite back order until I clear up some time to work on them. Std flying lead harnesses are unaffected and will ship with ECU purchases.

The KPTuned GTI is still moving along, although slowly. Sometimes you have to wait to get the best… more on that later!

Anyway, thanks to those who visit for hanging in there and we’ll be back with more shortly.

Stay KPTuned!